FAQ – Get Da Design
faq
  • HOW LONG DOES IT TAKE TO GET MY ARTWORK?

Our designers start working on your artwork as soon as we get photos from you. It depends on our workload but you may consider that you get your artwork between 7-14 days. Most probably you get your artwork sooner.

You can ask for emergency projects before you order(last minute gifts). We all try to do our best to help you.

  • DO I SEE MY ARTWORK BEFORE SHIPMENT?

Sure you do! We will send you final artwork that is going to be printed, for revision.

  • HOW DO I SEND MY PHOTOS TO YOU?

You will mail us with your photo(s) and order number to photo@getdadesign.com 

Right after we get the photo(s), we examine the photo(s) if they are suitable for editing and printing.

  • WHAT IF THE PHOTO(S) I SENT, NOT SUITABLE?

It is not going to be problem. We check for the quality of photos every time we get them. So if something is wrong with your photos, we will send an e-mail to you. This process may be repeated until we get the best one!

  • HOW CAN I REVIEW MY ARTWORK?

We will send you the final artwork via e-mail to get approve from you for printing. If you don’t like the final artwork, you can ask for revision.

  • CAN I GET MY MONEY BACK?

Our most important mission is to make our customers happy. We gurantee that you love digital version of your artwork. At this stage, you can ask for revisions or just cancel the order for any reason.

We need your approve to print and ship your artwork to you. So before we start printing process, refund is possible. But if you approve your artwork to be printed, unfortunately at this stage, refund won’t be possible because the project is designing for you with your photo. It is not possible to use your artwork for any other reason, it is not even legal!

  • WHAT IF MY PACKAGE ARRIVES DAMAGED?

If your artwork arrives damaged please take a photo and send it to us. We will do our best.

  • WILL MY PRODUCT BE READY TO HANG?

Yes ! Your art work will be framed and ready to hang

  • IS MY CREDIT/DEBIT CARD SECURED?

Your informations are ultra secured.  Our website is SSL secured and we are using “WEEPAY” payment gateway which is one of the most populer payment methods and being preferred by giant companies.

We don’t even see your credit/debit card infos.

  • CAN I ORDER AN ARTWORK AS A GIFT?

Yes ! Write the address you want us to ship and mention that it is going to be gift. The box wont include the receipt.

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